Help Desk

 

General features:

- Integrated system with Microsoft Windows 2003 server Active Directory.
- Web interface with special design easy for users.
- Using Microsoft Data base SQL Server 2000 or more developed one.
- Distinguished in the very exactly details of input and output information.
- Recording every single step or mistake can be happened in order to find a quick solution.
-Business full controlling for employees in both of privet and government sectors.

    

Special features:

- HR, Organizing structures, full controller.
- Distributor for the employees missions, reorganizer and follow up program.
- Supervisor for all tasks, orders, cases given to the employees.
- Circular for all announcements and notes of management.
- Giving reports for the entire business of the company relating to management’s standards.
- The ability to change the strategy of system fit to the aim of company.
- The ability of creating a new strategy to special filed of work.
- Full controlling for all computers accessories on line, and recording to all programs, information, hardware, in order not to lose any part of it.

The system employees:

- Purification cases and the incoming orders to the company.
- Make the right design in purchasing orders while the employee has the authority to make the design.
- Conducting missions and transfers it to the responsible employee, as well to distribute this missions and circulated notes and administrative designs to all employees in the company.
- Each employee should follow up his cases and missions up to finish it.

Complaining or ordering part:

-The outside user can have account give an access to request orders and complains and the ability of modification this information and follow up the recent changes in his cases.
-All users in or outside the company can use this section to register cases, orders, and follow up the changes also can have the results from this section.

 
 
Copyright @ 2006-2007 compuservice All rights reserved